Last updated: 2 November 2026
Mixed Signals is a small clothing brand run by Ashish Yadav from Meerut, Uttar Pradesh. This policy explains what personal data we collect when you use our website or contact us, why we collect it, who we share it with, and the choices you have. We follow India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Order details: your name, phone number, email address, delivery and billing address, what you order and how you pay.
- Account details, if you create an account: your email address and a password, which is stored in encrypted form, so even we cannot see it.
- Messages you send us through the contact form, email, WhatsApp or Instagram, and anything you include in them, such as a photo of a damaged item.
- Technical data that every website receives, such as your IP address, browser type and the pages you visit, kept in our hosting provider’s server logs.
We never see or store your card, UPI or bank details. Online payments are handled by Razorpay on its own secure systems.
Why we use it
- To pack and deliver your order and send you order and tracking updates.
- To call or message you about your order, for example to confirm a cash-on-delivery order or an address.
- To handle exchanges, returns, refunds and complaints, and to answer your questions.
- To keep the records Indian tax and accounting laws require, and to prevent fraud.
We do not sell your personal data. We send you marketing messages only if you ask for them.
Who we share it with
- Delivery partners: Shiprocket and the courier companies it books receive your name, phone number and address to deliver your parcel.
- Razorpay processes online payments.
- Hostinger hosts this website and the data stored on it.
- Google carries our email, and Meta carries the WhatsApp and Instagram messages you send us.
- Government authorities, when the law requires it.
We share only what each of them needs to do its job. They handle it under their own privacy policies.
Cookies
We use only the cookies the shop needs to work: to keep items in your cart, to keep you signed in and to remember your wishlist. We do not use advertising or analytics cookies at present. If we add them, we will update this policy before they go live.
How long we keep it
Order records, including invoices, are kept for as long as Indian tax and accounting laws require, which can be up to eight years. Account details stay until you ask us to delete your account. Messages are deleted once we no longer need them to help you, usually within two years.
Your rights
You can ask us to:
- tell you what personal data we hold about you and who we have shared it with;
- correct, complete or update it;
- delete it, unless the law requires us to keep it (order records, for example);
- stop using it where you gave your consent; this does not undo what was done before.
You can also name someone to use these rights for you if you die or become unable to. Write to support@mixedsignals.in. We acknowledge every request within 48 hours and resolve it within one month. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Security
The website uses an encrypted (HTTPS) connection, and only the people who run the shop can see order data. No website is completely secure; if we ever learn that your data has been exposed, we will tell you and the authorities as the law requires.
Children
The shop is meant for adults. If you are under 18, please ask a parent or guardian to order for you.
Contact and grievance officer
Ashish Yadav, founder, Mixed Signals
C-68 Defence Enclave, Kankar Kheda, Meerut 250001, Uttar Pradesh, India
Email: support@mixedsignals.in · WhatsApp: +91 90846 85070
Changes to this policy
When we change this policy, we post the new version on this page with a new date.