We are a small Meerut brand and every order is packed by hand. Here is exactly what we do if something is wrong.
Size exchange
If the size doesn’t fit, message us on WhatsApp or Instagram within 7 days of delivery with your order number. The tee must be unworn, unwashed and with its tag. You send it back by courier to the seller address at the bottom of this page (about Rs 80-100 within UP), and we ship the new size free as soon as yours reaches us. If that size has run out, pick another colour, or we refund the tee in full.
Damaged, wrong or not as shown
If the tee has a fault or a damaged print, you received the wrong item or size, or it doesn’t match what the product page showed, send us a photo within 48 hours of delivery. We replace it free both ways, or refund it in full, as you prefer. You pay no return shipping. If we book a courier pickup and it is missed, we book it again; after two missed pickups you can send it by any courier, and we pay back the charge on the receipt.
Late or lost parcel
Orders usually arrive 2-4 working days after dispatch. If tracking hasn’t moved for 5 working days, or the parcel hasn’t reached you 10 days after dispatch, message us with the order number. We take it up with the courier the same day, and if the parcel is confirmed lost we send a new one free or refund in full, as you prefer.
Refunds
We start a refund within 2 working days of approving it. Prepaid orders go back to the original payment method, and your bank usually credits it within 5-7 working days after that. Cash-on-delivery orders are refunded by UPI or bank transfer to an account you give us.
Change of mind
We don’t take returns for change of mind. Size exchanges as above are always open.
Cancellation
Cancel free any time before your order ships; message us with the order number. Once it has shipped, it can be exchanged as above.
Cash on delivery
Please stay reachable on the phone number you gave. An order refused at the door or returned undelivered cannot be sent again on cash on delivery.
Contact and grievances
WhatsApp +91 90846 85070 · support@mixedsignals.in · Instagram @mixedsignals.in. We reply within 24 hours.
Seller: Ashish Yadav, C-68 Defence Enclave, Kankar Kheda, Meerut 250001, Uttar Pradesh.
Grievance officer: Ashish Yadav, founder, on the contacts above. We acknowledge every complaint within 48 hours and resolve it within one month.